Return Policy - EQH Fitness
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Last Updated: 11/27/2023
Our Commitment to Your Satisfaction:
At EQH Fitness, we strive to provide you with top-quality fitness products that meet your expectations. However, we understand that circumstances may arise where you need to initiate a return. Our Return Policy is designed to be transparent, fair, and customer-friendly.
1. Eligibility for Returns:
​- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 30 days of the delivery date.
2. How to Initiate a Return:
- Please contact our Customer Support team at [support@eqhfitness.com] to initiate the return process.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part.
- We recommend using a trackable shipping service for your return.
4. Refund Processing:
- Refunds will be processed once we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method.
5. Non-Returnable Items:
- Certain items, such as personalized or used products, are non-returnable unless they arrive damaged or defective.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
7. Exchange Policy:
- Unfortunately, we do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
8. Cancellation Policy:
- Orders may be canceled within 24 hours of placement. Once shipped, the standard return policy applies.
9. Restocking Fee:
- EQH Fitness reserves the right to charge a restocking fee for returns that do not meet the specified criteria.
10. Changes to the Return Policy:
- EQH Fitness reserves the right to update or modify the Return Policy at any time. Please review this page periodically for any changes.
Contact Us:
If you have any questions or concerns regarding our Return Policy, please reach out to our Customer Support team at [support@eqhfitness.com].