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Return & Exchange Policy - EQH Fitness

Last Updated: 11/27/2023

 

Our Commitment to Your Satisfaction:

 

At EQH Fitness, we strive to provide you with top-quality fitness products that meet your expectations. However, we understand that circumstances may arise where you need to initiate a return. Our Return Policy is designed to be transparent, fair, and customer-friendly.

 

1. Eligibility for Returns:

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

- Returns must be initiated within 30 days of the delivery date.

 

2. How to Initiate a Return:

- Please contact our Customer Support team at [support@eqhfitness.com] to initiate the return process.

- Provide your order number, details of the item(s) you wish to return, and the reason for the return.

 

3. Return Shipping:

- Customers are responsible for return shipping costs, unless the return is due to an error on our part.

- We recommend using a trackable shipping service for your return.

 

4. Refund Processing:

- Refunds will be processed once we receive and inspect the returned item(s).

- Refunds will be issued to the original payment method.

 

5. Non-Returnable Items:

- Certain items, such as personalized or used products, are non-returnable unless they arrive damaged or defective.

 

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately for assistance.

 

7. Exchange Policy:

- Unfortunately, we do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

 

8. Cancellation Policy:

- Orders may be canceled within 24 hours of placement. Once shipped, the standard return policy applies.

 

9. Restocking Fee:

- EQH Fitness reserves the right to charge a restocking fee for returns that do not meet the specified criteria.

 

10. Changes to the Return Policy:

- EQH Fitness reserves the right to update or modify the Return Policy at any time. Please review this page periodically for any changes.

 

Contact Us:

If you have any questions or concerns regarding our Return Policy, please reach out to our Customer Support team at [support@eqhfitness.com].

 

Thank you for choosing EQH Fitness!
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